OneXBet Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

OneXBet operates the online gaming platform accessible at onexbet.cc. For the purposes of data protection, OneXBet is the data controller — meaning we are the organisation responsible for deciding how and why personal data relating to our players is collected and processed.

This Privacy Policy applies to all personal data collected from individuals who visit, register on, or use the OneXBet platform. It covers data collected via the website, through customer support interactions, and through payment processing channels.

If you have any questions about this policy or about how your data is handled, you can contact us at any time at support@onexbet.cc. Our privacy team will respond within five business days.

2. Personal Data We Collect

OneXBet collects the following categories of personal data from players:

2.1 Registration Data

When you create an account, we collect your full legal name, date of birth, Pakistani mobile number, and any username or password you set. This information is necessary to establish and manage your account on the platform.

2.2 Identity Verification Data (KYC)

To comply with anti-money laundering obligations and to verify that you meet the minimum age requirement, OneXBet may request a copy of your Pakistani CNIC (Computerised National Identity Card), proof of address, or proof of ownership of your registered payment method. This data is processed solely for verification purposes and is handled with elevated security controls.

2.3 Financial Data

We record details of transactions made through your account — including deposits and withdrawals, the amounts involved, the payment methods used, and the dates of transactions. We do not store complete card numbers or mobile wallet PINs. Payment processing is handled by PCI-DSS compliant third-party processors.

2.4 Gaming Activity Data

We maintain records of your gaming sessions on OneXBet, including games played, bet amounts, game outcomes, session duration, and wagering history. This data is used for account management, responsible gaming monitoring, fraud prevention, and bonus compliance purposes.

2.5 Technical and Device Data

When you access OneXBet, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, and connection speed. This data is used to optimise the platform experience and to detect suspicious access patterns.

2.6 Communications Data

If you contact OneXBet support, we retain records of those communications — including the content of messages, timestamps, and the outcome of any issue raised. This enables us to provide consistent support and to track the resolution of disputes.

3. How We Collect Your Data

OneXBet collects personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: Through cookies and similar tracking technologies when you access the platform, as described in the Cookies section of this policy.
• From third parties: From payment processors confirming transaction details, from identity verification providers confirming document authenticity, and from fraud prevention services providing risk signals about specific transactions or access patterns.

4. Why We Use Your Personal Data

The table below sets out the purposes for which OneXBet processes your personal data, along with the legal basis for each type of processing:

OneXBet will not use your personal data for purposes that are materially different from those listed above without first obtaining your explicit consent or establishing a fresh legitimate legal basis.

5. Who We Share Your Data With

Your personal data is not sold or passed to unrelated third parties for commercial purposes. OneXBet shares data in the following limited circumstances only:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and PCI-DSS security standards.
• Identity verification providers: Third-party KYC services receive copies of identity documents submitted during verification. These providers are contractually bound to process data only for verification purposes.
• Fraud prevention and security services: We share technical and transactional data with security providers to detect and prevent fraud, money laundering, and account compromise.
• Legal and regulatory authorities: Where required by law or by a lawful order from a competent authority, OneXBet will disclose personal data to relevant bodies. We will inform you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of the business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes effect.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you access a website. OneXBet uses cookies and similar technologies (such as session storage and local storage) to provide core platform functionality, maintain your logged-in session, and improve the platform experience.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and display options across sessions.
• Analytics cookies: Collect anonymised data about how players interact with the platform — which pages are visited most, where users encounter difficulties, and how they navigate between sections. This data is used to improve the platform.
• Fraud prevention cookies: Help identify unusual patterns of behaviour that may indicate account compromise or fraudulent activity.

6.3 Managing Cookies

You can manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from using OneXBet, but some features may function less smoothly. Essential cookies cannot be disabled while using the platform.

7. Data Security

Protecting your personal data is a technical priority at OneXBet. The security measures we maintain include:

• TLS encryption: All data transmitted between your device and OneXBet servers is encrypted using current TLS standards, visible as HTTPS in your browser address bar.
• Encryption at rest: Sensitive stored data — including identity documents and financial records — is encrypted in the database using AES-256 encryption.
• Access controls: Access to personal data within OneXBet is restricted on a need-to-know basis. Staff members who do not require access to specific data categories for their role are not granted access.
• Two-factor authentication: All OneXBet player accounts support two-factor authentication (2FA), which we strongly encourage you to enable.
• Regular security audits: Our infrastructure undergoes periodic security reviews and penetration testing by third-party specialists.
• Incident response: In the event of a data breach that is likely to affect your rights, OneXBet will notify affected players within 72 hours of becoming aware of the incident.

8. Data Retention

OneXBet retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations.

The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for a minimum period of five years following account closure, in line with standard anti-money laundering retention requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Gaming activity data: Retained for the duration of your account and for up to two years following account closure.
• Support communications: Retained for up to three years from the date of the communication.
• Technical and device data: Typically retained for up to 12 months in identifiable form, then anonymised for aggregate analysis.

Where data is no longer required and no legal retention obligation applies, OneXBet will securely delete or anonymise it.

9. Your Data Rights

As a player registered with OneXBet, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@onexbet.cc with the subject line "Data Rights Request". We will respond within 30 days.

10. Children's Privacy

The OneXBet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The age verification steps in our registration and KYC processes are designed to prevent underage individuals from accessing the platform.

If OneXBet becomes aware that personal data belonging to a person under 18 has been collected, we will delete that data immediately, close the associated account, and take any other steps required by applicable law. If you believe a minor has registered on the platform, please notify us at support@onexbet.cc immediately.

11. Marketing Communications

OneXBet may send you promotional communications about bonuses, new games, and special offers — but only if you have opted in to receive them at registration or through your account settings. We process your contact details for this purpose on the basis of your consent.

You can withdraw consent and unsubscribe from marketing communications at any time by:

• Updating your notification preferences in your OneXBet account settings panel.
• Contacting support at support@onexbet.cc and requesting removal from all marketing lists.

Withdrawing consent for marketing does not affect your account or any other aspect of your use of the platform. Transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — will continue regardless of your marketing preferences, as these are necessary for the operation of your account.

12. International Data Transfers

To deliver its services, OneXBet may transfer your personal data to servers or service providers located outside Pakistan. This includes the third-party payment processors, KYC verification providers, and cloud infrastructure providers mentioned in this policy.

Where personal data is transferred internationally, OneXBet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or higher than that applied within Pakistan. These safeguards may include contractual data protection clauses, standard contract terms, or reliance on the recipient country's adequacy of data protection law.

13. Changes to This Privacy Policy

OneXBet reviews this Privacy Policy periodically and updates it to reflect changes in our data practices, changes in the platform, or changes in applicable law. The "Last Updated" date at the top of this page reflects the most recent revision.

Where a change is material — meaning it significantly affects how your data is used or what rights you have — we will notify you through the platform or via your registered contact details before the change comes into effect. For minor or clarificatory changes, updating the policy page is sufficient notice.

Your continued use of OneXBet after a policy update constitutes acceptance of the updated policy. If you do not agree with a material change, you should contact us to discuss your options or close your account before the effective date of the change.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how OneXBet handles your personal data, please contact our privacy team:

This Privacy Policy was last reviewed and updated in January 2025.